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Puroxi Returns Policy and Terms of Use

Returns Policy

Effective September 10 2026

Puroxi Pure Water Global Inc. supplies specialized water-treatment products, systems and related technical services. Many products are selected, configured, manufactured or ordered for a particular application. This Returns Policy explains when a return may be considered and how to request authorization.

This policy is subject to any different written terms in a Puroxi quotation, pro forma invoice, order confirmation, distribution agreement, project agreement or other signed contract. Nothing in this policy limits a right or remedy that cannot lawfully be excluded under applicable law.

1 Review the order before payment

Customers are responsible for reviewing the product description, model, material, voltage, frequency, connection size, quantity, delivery address, application information and other specifications shown in the applicable Puroxi quotation or order document before payment or production begins. Contact Puroxi immediately if anything appears incorrect.

2 Return authorization is required

No product may be returned without prior written authorization from Puroxi. Contact info@puroxi.com and provide the invoice or order number, product, serial number where applicable, reason for the request, date received, photographs and any relevant shipping or operating information. If a return is authorized, Puroxi will provide a Return Material Authorization number and return instructions. Unauthorized shipments may be refused.

3 Standard unused products

Puroxi may, at its discretion, accept a request to return a standard stocked product when the request is made within 14 calendar days after delivery and the product is unused, uninstalled, undamaged, complete and in its original packaging. Acceptance is not automatic. Approved standard-product returns may be subject to inspection, return freight and a restocking charge of up to 20 percent.

4 Products that cannot normally be returned

Except where required by law or where Puroxi supplied the wrong product or confirms a covered defect, the following are final sale and not returnable:

5 Cancellation before shipment

Contact Puroxi immediately if an order must be cancelled. A standard stocked order may be cancelled before shipment if it has not been committed or prepared. Custom, made-to-order or specially sourced work cannot normally be cancelled after Puroxi has placed the supplier order, allocated materials or begun production. Puroxi may deduct non-recoverable supplier charges, labour, design work, payment fees and other committed costs from any amount approved for refund.

6 Wrong product shipping damage or shortage

Inspect every shipment promptly. If the shipment is visibly damaged, note the condition on the carrier record before accepting it where possible and retain the packaging. Notify Puroxi within five business days after delivery of visible damage, shortage or an incorrect item, and provide photographs of the packaging, labels and product. Concealed damage should be reported as soon as it is discovered. Do not install or operate a damaged or incorrect product. Puroxi will review the information and arrange the appropriate remedy where responsibility is confirmed.

7 Defective products and warranty claims

A suspected defect is handled under the applicable written product warranty, not as an ordinary return. Stop using equipment if continued operation may create damage or a safety concern. Contact Puroxi before removing, opening, modifying or attempting repairs. Provide the model, serial number, installation and operating information, photographs, readings and a description of the concern. Warranty coverage, exclusions and remedy are governed by the warranty supplied with the product or order.

8 Return condition and inspection

Authorized products must be packaged securely, marked with the Return Material Authorization number and returned to the location specified by Puroxi. The customer remains responsible for the product until it is received, unless Puroxi confirms otherwise in writing. Puroxi may refuse or reduce a credit when a product is incomplete, used, contaminated, damaged, improperly packaged or different from the condition described in the return request.

9 Shipping duties and other charges

Original shipping, insurance, customs brokerage, duties, taxes, installation and service charges are not refundable unless Puroxi confirms that the charge resulted from its error or applicable law requires otherwise. The customer is responsible for authorized return freight and export or import requirements unless Puroxi supplied the wrong product, confirms covered shipping damage or agrees otherwise in writing. International delivery and risk are also subject to the Incoterm and delivery terms stated in the applicable order.

10 Refunds and credits

After an authorized return is received and inspected, Puroxi will advise whether a refund, replacement, repair or account credit is approved. Approved refunds are normally issued to the original payment method or by another agreed method within 10 business days after inspection, although banks and payment providers may require additional time. Currency conversion differences and third-party banking charges are not reimbursed unless required by law.

11 Contact

To request a return authorization or report an order concern, contact Puroxi Pure Water Global Inc. at info@puroxi.com. Include the order information and supporting photographs so the matter can be reviewed promptly.