Prior to leaving our dock, we will take pictures of all packages when the shipping company picks up the goods.
If the delivery arrives damaged, immediately take pictures and do not sign for the package. Take drivers name and discuss with the driver. Make note of the vehicle identification numbers or licence number for the record.
We will notify you of the steps to take to return the defective goods.
The procedures above must be followed in order to place a successful claim against the carrier. Failure to do so, may result in a voided damage claim with no credit or replacement shipment.
Any damaged product will be replaced immediately if in stock and if not, as soon as new stock arrives.
No restocking fee will be charged for damaged goods.
A Returned Goods Authorization (RGA) must be obtained to return goods for ANY reason.
Return Goods Authorization
Under NO circumstances will any product be accepted for return without prior authorization.
ALL return shipments must be PREPAID. PUROXI will not accept any collect shipments, unless otherwise agreed in writing.
RGA form is valid only when signed and only for items & quantities as listed
A copy of the RGA form MUST accompany the return shipment
RGA expires after 30 days
All items must be received in good re-saleable condition in original packaging to be eligible for the credit value as noted
Credit will be issued at applicable restocking charges upon inspection of goods
When restocking charges apply, a minimum of 25% will be charged Additional handling charges may apply, which will be determined prior to issuing the RGA.